This policy explains how Welcome Care Home Medical Services collects, uses and protects your data when you use our website or book our services, in line with Egypt's Personal Data Protection Law No. 151 of 2020.

Data we collect

• Contact details: name, phone number, area or address.
• Case details: the requested service and any health details you share (such as age, diagnosis or doctor's instructions).
• Technical data: IP address and browser type, used only to protect the website from attacks and spam.

How we use your data

• To contact you, confirm your booking and schedule the visit.
• To assign the right care provider and share only the information they need.
• To follow up on your condition after the visit when needed.
• To improve our services and keep the website secure.

We never sell your data or share it with anyone for marketing.

Who we share data with

Only the doctor, nurse or technician assigned to you, a hospital or laboratory when needed and with your consent, or authorities when required by law.

How we protect your data

Data is stored on secured servers over an encrypted connection (HTTPS). Only authorised staff can access it, using accounts protected by two-factor authentication, and every access and change is logged.

Retention

We keep request data for as long as the service is provided and as required by law, then delete or anonymise it.

Your rights

You may request access to, correction or deletion of your data, or withdraw your consent at any time by contacting us on WhatsApp or calling 01556880055.

Cookies

We use cookies that are necessary for the website to work, and analytics tools to understand and improve how the site is used.

Changes to this policy

We may update this policy from time to time; any change will be published on this page.